Frequently asked questions

Every tag is 3D printed here in Sydney from PLA, a sturdy, high quality plastic made from plant based materials such as corn starch. PLA gives crisp, clean letters and rich, even colours, and it is tough enough for everyday life on a school bag or set of keys.

Each tag is printed in two colours, with the name raised on top of the base, so the letters stand out and are easy to read.

The keyring hole is the same size on every tag.

When you design your tag, the preview shows rulers along the length and width so you can see the exact size before you order.

Yes. Every tag comes with a keyring, ready to clip onto a bag, lunch box or set of keys.

PLA is water resistant, so rain, splashes and the odd spill are no problem. It is not designed for long periods in water or for heat, though. Please keep tags out of the washing machine, dishwasher and hot water, as soaking or heat can cause them to soften and lose their shape.

Like most plastics, PLA does not love long hours in strong sun or heat. Over time, direct sunlight can make it brittle, and high heat, such as a hot car on a summer day, can make it bend out of shape. To keep your tag looking its best, store it out of direct sunlight and away from heat when you can.

Our tags are not toys and are not suitable for children under 3. The tag and keyring are small enough to be a choking hazard for babies and toddlers.

Because the tags are 3D printed in layers, small pieces can break or chip off if a tag is chewed, bitten or dropped hard. Please check tags and keyrings regularly and stop using one that is damaged.

Just about anything that needs a name. They are popular for school bags, lunch boxes, drink bottles, pencil cases, keys, sports bags, luggage, party favours and gifts.

You design your tag right here on our website. Type the name, pick from our range of fonts, choose your base and letter colours, and add an icon after the name if you like. The 3D preview shows you exactly how it will look.

Names can be up to letters, using the letters and characters available in the font you choose. We can only print the fonts, colours and icons shown on the website, which keeps every tag looking great. If a font does not have a letter you need, the designer will let you know so you can pick another font.

Yes. The 3D preview updates as you type, and you can turn it around to see it from every side. The rulers show the real size, so what you see is what you will get.

Yes. Add as many different tags as you like to one order, each with its own name, font, colours and icon. Ordering for a class, team or party? Use the option under the Name box to add lots of names at once.

Not just yet, but we are always growing. We plan to keep adding new fonts, colours and icons as our business grows, so keep an eye out for new options.

We are looking into offering tags with custom designs and shapes. Because of how they are printed, we cannot promise the colours would match a design exactly. One option would be to print your design in white and send it to you ready to paint in your own colours.

Yes, we love making tags for classes, sports teams and parties. Large orders may take a little longer to print, so please allow some extra time, and get in touch if you have a date in mind.

We print every order as quickly as we can, so we cannot promise faster processing. Here is a handy tip, though: tags that share the same base and letter colours are printed together. If you choose the same colours for all your tags, your order can often be ready sooner.

To keep up with demand, we take a limited number of name tags each day. If we have reached the limit for the day, the website will let you know, and orders reopen at midnight (Sydney time).

We currently accept PayID. After you place your order, pay the total to:

PayID:
Reference: your order number, for example PS1012

Your order number is shown when you place your order and in your confirmation email. Using it as the reference helps us match your payment to your order.

Please pay within days of placing your order. Your order joins our print queue as soon as your payment arrives, and orders are printed in the order they are paid, so the sooner you pay, the sooner your order is on its way. Orders that are not paid within days may be cancelled.

We are not registered for GST, so no GST is charged on our prices.

Once dispatched, delivery time depends on the postage you choose:

We email you your Australia Post tracking number as soon as your order is on its way.

Every order is sent tracked with Australia Post. Shipping is based on the total weight of your packed order, so a few tags cost less to send than a big class set. The price for your order is shown before you place it.

Not at the moment. We only ship within Australia, but we deliver Australia wide.

Email us your order number and details and we will see whether we can arrange a pick up. If we can, we will let you know the amount to pay without shipping, so you do not pay for postage.

Because every tag is personalised and made just for you, we are unable to cancel or refund orders for a change of mind once they are placed. Please check every name, font and colour carefully before you order.

Made a spelling mistake or entered the wrong address? See the next question. This does not affect your rights under the Australian Consumer Law if an item is faulty or not as described.

Email us as soon as possible with your order number and the correct spelling, or your correct address. If we have not started printing your order, we will happily fix it. Once printing has begun, we are unable to make changes, so please check every name carefully before you order.

We are sorry about that. Please:

1. Take clear photos of the damaged tags, the packaging and the postage label.
2. Email us within 7 days of delivery with your order number and the photos.
3. Keep the tags and packaging until we have sorted it out, in case Australia Post asks to see them.

Once we have checked the photos, we will reprint and send the damaged tags again at no cost, or refund you for them.

1. Check your tracking link and letterbox, and ask anyone at your address if they took it in.
2. If tracking has not changed for 5 business days, or it shows delivered but you cannot find it, email us with your order number.

We will lodge an enquiry with Australia Post for you. If Australia Post confirms your parcel was lost before delivery, we will reprint and resend your order or refund you.

Email us at . Please include your order number if your question is about an order.